This Privacy Policy explains how Denvora OÜ collects, uses and protects your personal data when you use our website and place orders. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable laws of the Republic of Estonia.

1. Data controller

Denvora OÜ Registry code: 17618520 Address: Kaupmehe tn 7-120, Kesklinna linnaosa, 10114 Tallinn, Harju maakond, Estonia Email: info@denvora.net Phone: +3197010277755

For any questions about your personal data, please contact us at info@denvora.net.

2. What data we collect

We collect only the data needed to process your orders and provide our services:

  • Contact details: name, email address, phone number.
  • Delivery details: delivery address, country, postal code.
  • Order details: purchased products, order amount, order history.
  • Payment details: payment method and payment status. We do not store full card details; card payments are processed by payment service providers.
  • Communication: the content of your messages when you contact us by email, phone or via the website.
  • Technical data: IP address, browser type, device information, pages visited and cookies (see Section 8).

Purpose

Legal basis (GDPR)

Processing and delivering orders, handling returns and exchanges

Performance of a contract (Art. 6(1)(b))

Answering your questions and providing customer support

Performance of a contract or legitimate interest (Art. 6(1)(b) and (f))

Accounting and tax obligations

Legal obligation (Art. 6(1)(c))

Website security, fraud prevention and technical operation

Legitimate interest (Art. 6(1)(f))

Analytics and marketing cookies, newsletters

Consent (Art. 6(1)(a))

Cooperation with business clients (wholesale)

Performance of a contract or legitimate interest (Art. 6(1)(b) and (f))

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it.

4. Who we share your data with

We do not sell your personal data. We share data only when it is necessary for the purposes described above, with:

  • delivery and courier companies, to deliver your order;
  • payment service providers, to process payments;
  • the e-commerce platform and hosting provider that operate our website;
  • accounting and IT service providers;
  • public authorities, where required by law.

These recipients process data only to the extent necessary for their services and are bound by data protection obligations.

5. Transfers outside the European Economic Area

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure an adequate level of protection, for example through an adequacy decision of the European Commission or Standard Contractual Clauses approved by the European Commission.

6. How long we keep your data

  • Order and accounting records are kept for 7 years, as required by Estonian accounting law.
  • Customer support correspondence is kept for as long as needed to resolve your request and handle possible claims.
  • Data processed on the basis of consent is kept until you withdraw your consent.
  • Cookie data is kept for the period stated in our cookie settings.

After these periods, data is deleted or anonymised.

7. Your rights

Under the GDPR, you have the right to:

  • access your personal data and receive a copy;
  • request correction of inaccurate data;
  • request deletion of your data (“right to be forgotten”);
  • restrict processing;
  • object to processing based on legitimate interest or for direct marketing;
  • data portability;
  • withdraw your consent at any time.

To exercise your rights, contact us at info@denvora.net. We will respond within one month.

You also have the right to lodge a complaint with a supervisory authority. In Estonia, this is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee). You may also contact the data protection authority in your country of residence.

8. Cookies

Our website uses cookies, which are small text files stored on your device.

  • Necessary cookies ensure the website works properly (for example, the shopping cart). They do not require consent.
  • Analytics and marketing cookies help us understand how the website is used and show relevant offers. They are used only with your consent.

You can change your cookie preferences or delete cookies at any time in your browser settings.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to personal data is limited to persons who need it to perform their duties.

10. Children

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the date of the last update.